Jane: Good morning! I see you’re finishing-up the orientation materials on the Federal Assurances. Any questions on the Assurances, or your roles and responsibilities related to quality?

Ruby: No, I think it makes sense. I mean, it makes sense on paper. I still need to see how it all plays out in real life.

Jane: Well that’s good timing. We just got a new referral and I thought we’d get you started. Here’s the file on Mr. Kaye, an elderly gentleman who needs supports to continue living at home. Why don’t you review the file and we’ll talk later about scheduling your first meeting with Mr. Kaye and his family?

Ruby: Sounds great.