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case study iconCase Study - Mr. Richard Kaye

Jane pictureJane is a Supervisor at a case management agency providing oversight to HCBS and other home care services.  Prior to her promotion Jane spent five years as an HCBS case manager working primarily with the elderly.

Picture of RubyFor the last week Jane has been providing training to Ruby, who recently joined the agency as a new Case Manager.  Ruby has ten years of experience as a personal care attendant and one year of experience as a case manager, all in another state. Since she is new to this state and to this job, she has been listening closely as Jane explains the role of a case manager and how that relates to the six HCBS Waiver Assurances.

Today Jane feels that Ruby is ready to start working in the field and she comes to Ruby’s office to start the process.

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